In line with our desire to achieve maximum customer satisfaction, Yudala takes utmost care of product quality, packaging and shipment. Be assured that every product we offer for sale on our website or offline retail stores nationwide is brand new, of genuine quality and complete with the full warranty of the Original Equipment Manufacturer. But in the rare event that you are not fully satisfied with what you purchased, just return it to us.
Our Returns policy may vary slightly depending on the product. However,
our valid return policy is within SEVEN (7) working days from the delivery date
'Return' is defined as the action of receiving from a buyer an item purchased from any of our stores or on the Yudala website due to any of the following:
item was defective
item was damaged during the shipping process
product(s) was missing from our own end
wrong item(s) was delivered
We hereby, encourage our esteemed customers to review the listing before making a purchase decision. In the event that a buyer orders a wrong item, the buyer shall not be entitled to a return/refund.
How do I return an item sold and shipped online?
For orders placed online, kindly fill your return request online if you've received an item in a 'Damaged', 'Defective' or 'Not as Described' state.
Package the item you wish to return along with all original packing materials, seal intact and accessories, freebies, then mail as directed.
If the item was purchased as a BUNDLE; it needs to be returned with all bundled items.
Drop the item you wish to return to any of in-store friendly customer service or send your items to Yudala Limited at, 1A Redemption Crescent, Gbagada, Lagos or drop off your items at one of our retail stores who will process the delivery on your behalf. You may be required to pay a shipping fee.