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In line with our desire to achieve maximum customer satisfaction, Yudala takes utmost care of product quality, packaging and shipment. Be assured that every product we offer for sale on our website or offline retail stores nationwide is brand new, of genuine quality and complete with the full warranty of the Original Equipment Manufacturer. But in the rare event that you are not fully satisfied with what you purchased, just return it to us.
Our Returns policy may vary slightly depending on the product. However, our valid return policy is within SEVEN (7) working days from the delivery date.
'Return' is defined as the action of receiving from a buyer an item purchased from any of our stores or on the Yudala website due to any of the following:
Please we hereby, encourage our esteemed customers to review the listing before making a purchase decision. In the event that a buyer orders a wrong item, the buyer shall not be entitled to a return/refund.
How do I return an item sold and shipped online?
For orders placed online, kindly fill your return request online if you've received an item in a 'Damaged', 'Defective' or 'Not as Described' state.
How do I return an item bought in a store?
If you’ve purchased an item in a 'Damaged' or 'Defective' state from any of our outlets, please fill a copy of the return form submit in any our retail stores nearest to you together with the item(s). Item should be accompanied with a complete return form.
Exceptions for Returns:
There are certain scenarios where it may be difficult for us to support returns:
A non-defective product shall only be accepted, if a customer is requesting for an exchange. Products sold in a clearance sale are final and are not eligible for return.
It needs to be returned alongside a filled RETURNS FORM.
Upon receipt, we will check and let you know whether the ordered product is eligible for return or not. We will replace or proceed with refund by bank transfer, if required within 3 to 5 working days. Kindly note that replacement cases are subject to availability of the product at the time of the return process.
N.B: Bank Transfers may take up to two weeks from the day you passed your quality check to be processed.
For further enquiry, please call 07007000000.
Thank you for choosing Yudala.